Help Center
We're Here to Help
Find answers to common questions, troubleshooting guides, and comprehensive documentation. Can't find what you need? Our support team is ready to assist.
Popular Topics
Getting Started
Account & Security
Deposits & Withdrawals
Trading
DeFi Products
Still Need Help?
Our support team is available 24/7 to assist you
Live Chat
Chat with our support team in real-time. Average response time under 5 minutes.
Email Support
Send us an email and we'll respond within 1 hour during business hours.
Community Forum
Ask questions and get help from our community of 50,000+ users.
Frequently Asked Questions
How do I get started with Quub?
Getting started is easy! Simply connect your Web3 wallet (MetaMask, WalletConnect, etc.), complete KYC if required, and you're ready to start using our platform. Check out our "Getting Started" guide for detailed instructions.
What wallets are supported?
We support all major Web3 wallets including MetaMask, WalletConnect, Coinbase Wallet, Ledger, Trezor, and more. You can connect using any EVM-compatible wallet.
Are there any fees?
Quub charges competitive trading fees starting at 0.1% per trade. Staking and liquidity provision have no platform fees - you only pay network gas fees. Volume-based discounts are available for institutional clients.
How secure is my funds?
Security is our top priority. We use institutional-grade custody solutions, multi-signature wallets, hardware security modules (HSMs), and regular security audits. All smart contracts are audited by leading firms. Your funds are always under your control.
What networks do you support?
We support Ethereum, Polygon, Arbitrum, Optimism, Avalanche, BNB Chain, and our own Quub Network. Cross-chain transfers are seamless with our bridge technology.
Can't Find Your Answer?
Our support team is always ready to help. Reach out via live chat, email, or community forum.