Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
1. Introduction
Quub Inc. ("Quub," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and applications.
By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our Services.
2. Information We Collect
2.1 Personal Information
We collect information that identifies you personally, including:
- Name, email address, and contact information
- Company name and business information (for institutional accounts)
- Government-issued identification for KYC/AML compliance
- Wallet addresses and blockchain transaction data
- Payment and billing information
2.2 Automatically Collected Information
We automatically collect certain information when you use our Services:
- Device information (IP address, browser type, operating system)
- Usage data (pages viewed, time spent, clickstream data)
- Location information (approximate geographic location)
- Cookies and similar tracking technologies
2.3 Blockchain Data
Blockchain transactions are public and immutable. We may collect and analyze on-chain data associated with your wallet addresses to provide and improve our Services.
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our Services
- Process transactions and send confirmations
- Verify your identity and prevent fraud (KYC/AML compliance)
- Respond to your inquiries and provide customer support
- Send administrative information, updates, and security alerts
- Monitor and analyze usage patterns to improve our Services
- Develop new features and functionality
- Send marketing communications (with your consent)
- Comply with legal obligations and enforce our Terms
- Protect against security threats and illegal activities
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- Encryption of data in transit and at rest
- Multi-factor authentication (MFA)
- Regular security audits and penetration testing
- Access controls and monitoring
- Secure development practices
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
For compliance purposes (KYC/AML), we may retain certain information for up to 7 years after account closure or as required by applicable regulations.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your information
- Restriction: Request restriction of processing
- Withdrawal: Withdraw consent at any time
To exercise these rights, please contact us at privacy@quub.network. We will respond to your request within 30 days.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.
We implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to protect your information during international transfers.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. We may also send you an email notification.
Your continued use of the Services after changes to this Privacy Policy constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@quub.network
Data Protection Officer: dpo@quub.network
Address: Quub Inc., 123 Market Street, San Francisco, CA 94103